AVANTO / CONNECTED OPERATIONS INTELLIGENCE

The answer's in there somewhere. Let's bring it together.

A customer calls with a problem. The information you need is scattered between computers, cloud services and support requests. Avanto explores how bringing those details together could make helping them much easier.

Platform showcase

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THE FAMILIAR MOMENT

One business.
So many moving parts.

You know the business. How well can you see what keeps it running?

Picture a familiar morning. Someone wants to know why their team is having trouble. Their email and cloud services tell one story, their computers another and the last conversation with support is somewhere else.

Each system holds something useful. Meanwhile, the person trying to help is busy piecing together what it all means for this particular business.

We've spent plenty of time working with the realities of technology estates. It got us thinking about a question that runs deeper than another status screen.

What would change if the information already around us finally understood how it belonged together?

THE QUESTION WITHIN THE QUESTION

The real value lives in the connections.

An alert might tell you something has gone wrong. Knowing which business, people and services depend on it helps you decide what needs attention first.

That idea sits at the heart of Avanto: a modular approach to bringing technology, service activity and business relationships into a more meaningful picture.

Start with the relationship. Follow the evidence. Find the next useful question.

WHAT WE'RE EXPLORING

One relationship.
A richer understanding.

Avanto is a platform idea we're exploring, built around four kinds of information that are often kept apart. Seeing the connections between them could give businesses and the teams supporting them a more useful picture.

Understand the estate

Bring the devices, environments and technology relationships that underpin a business into a coherent view.

BUSINESS CONTEXT

Connect the signals

Explore how Microsoft 365, endpoint protection, monitoring and website health can contribute to a shared operational picture.

SERVICE VISIBILITY

Keep the conversation close

Bring helpdesk activity alongside the services, systems and people that give each request its meaning.

OPERATIONAL WORKFLOWS

See the next useful step

Make it easier to connect an observation with the people, services and decisions that matter next.

CONNECTED INTELLIGENCE

BUILT AROUND THE PEOPLE

A clearer picture changes the conversation.

For the technical team, it's a clearer place to begin an investigation. For the service team, it puts the people and systems behind each ticket into focus. For the person running the business, it offers a more meaningful picture of what's happening.

Those are the people we have in mind as we shape Avanto. The technology only earns its place when it helps them make a better decision, explain an issue more clearly or spot an opportunity to improve something.

HOW OUR THINKING MOVES

Pull at one thread.
Discover what it connects to.

For Avanto, the interesting part isn't another dashboard. It's helping someone understand how a problem in one system connects to what happens elsewhere in the business.

01 / CONTEXT

Start with the business.

See which organisation, people and services are connected to the issue.

02 / CONNECTIONS

Bring the details together.

Explore how devices, online systems, security signals and support requests relate to one another.

03 / DECISIONS

Know what to look at next.

Give the people helping the business a clearer starting point, rather than another disconnected alert.

FROM A QUESTION TO A POSSIBILITY

Imagine knowing the whole story when someone asks.

That's the direction we're exploring with Avanto. If you spend your days joining up disconnected systems and trying to turn fragments of information into meaningful answers, we'd like to hear what you see.

Sometimes the most interesting technology begins with a conversation about what ought to be possible.

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